City of Uzhhorod
The Limited Liability Company "Ediens," hereinafter referred to as the "Contractor," on the one hand, and an individual who orders medical services on a paid basis on the website https://quiz.ediens.me/, hereinafter referred to as the "Client," collectively referred to as the "Parties," and each individually as a "Party," have entered into this Public Agreement for the provision of medical services (hereinafter referred to as the "Agreement") as follows:
1.1. The public agreement for the supply of goods and/or provision of services is of a public offer nature in accordance with the Civil Code of Ukraine and the current legislation of Ukraine. The terms of this Agreement are mandatory for all Clients who order goods and/or consultative and/or laboratory diagnostic services on the Contractor's website at https://quiz.ediens.me/.
1.2. The Contractor's partners are legal entities and/or individual entrepreneurs engaged in medical practice activities in diagnostic centers within the scope of services for the collection of biological material from the Contractor's Clients.
1.3. The Contractor confirms that it has all the necessary permits to carry out business activities related to medical practice associated with the execution of this Agreement and also guarantees that it has the right to conduct diagnostic laboratory research.
1.4. This Agreement defines the procedure and terms for the provision of qualified diagnostic laboratory services by the Contractor upon the Client's Order, as well as the supply of goods ordered through the Contractor's website at the link: https://quiz.ediens.me/.
1.5. Evidence of full and unconditional acceptance (acceptance) of the terms of this Agreement, as well as the date of conclusion of this Agreement, is the Client's and/or Customer's actions regarding the registration, confirmation of purchase of goods and/or diagnostic laboratory services included in the Order. Acceptance of the offer means that the "Client" agrees to all the provisions of this offer, which is equivalent to signing the Agreement.
1.6. In this Public Agreement (offer), the terms are used in the following meanings:
Customer - an individual with full legal capacity who placed an order on the Contractor's website https://quiz.ediens.me/ on their own behalf or on behalf of the Client for the supply of goods and/or provision of services. In case of registration and/or placement of the Order on behalf of the Client, they confirm and guarantee that they act in the interests of the Client and have received voluntary consent from the Client for this.
Client - an individual to whom services are directly provided and/or goods are sold by the Contractor and/or Partner in accordance with the Order.
Legal Representative of the Client - a person who acts in all institutions, including judicial, to protect the personal and property rights and legitimate interests of minor and/or underage Clients, incapacitated, or partially incapacitated Clients, or capable Clients who, due to their physical condition (old age, illness), cannot personally exercise their rights and fulfill their obligations. The Legal Representative of the Client may be: parents (adopters), guardians, trustees of the person, or representatives of those institutions and organizations under whose guardianship or care the person is.
Contractor - Limited Liability Company "EDIENS," a legal entity established in accordance with the current legislation of Ukraine, registered at the address: 89420, Zakarpattia region, Uzhhorod district, s. V. Lazy, microdistrict "New," Eastern Street 5, EDRPOU code: 41253026.
Service - a medical service provided by the Contractor, which includes the collection of the Client's biological material, conducting laboratory research on the Client's biological material, and providing the Client with the results of the medical research conducted. The list of services provided by the Contractor is posted on the Contractor's website https://quiz.ediens.me/.
Order - a properly executed request from the Client or Customer on the website https://quiz.ediens.me/, which specifies the list of services and/or goods that the Client wishes to receive. By placing an Order, the Client simultaneously confirms that they consent to the processing of the Client's personal data.
Website (Site) - a web page on the Internet located at https://quiz.ediens.me/, which is the official source of information for Customers/Clients about the Contractor, goods, and services provided by it.
Price List - the current list of the Contractor's services with prices, published on the Site at https://quiz.ediens.me/, and is an integral part of this Agreement.
Parties to the Agreement - Customer/Client and Contractor.
Biological Material - tissues, cells, biological fluids, secretions, and products of vital activity, physiological excretions, smears, scrapings, washings, biopsy material obtained from the Client, which serve as material for laboratory research.
Processing of Personal Data - any action or set of actions such as collection, registration, accumulation, storage, adaptation, modification, renewal, use, and dissemination (distribution, sale, transfer), depersonalization, destruction of personal data, including using information (automated) systems.
Personal Data - information or a set of information about the Customer and/or Client, which includes surname, name, patronymic, date of birth, place of residence, contact numbers, as well as other information related to the Customer and/or Client that can be used by the Contractor for their identification.
Acceptance - full, unconditional, and unqualified acceptance of the terms of this Agreement by the Customer and/or Client (including their Legal Representative). This Agreement is considered concluded at the moment of performing confirming actions.
Confirming Actions - actions that indicate the voluntary consent of the Customer, Client, and/or Representative to strictly adhere to the provisions of this Agreement and its appendices. Such actions may include: registration of the Client on the Contractor's Site, ordering services using the Contractor's Site, ordering medical services by the phone numbers indicated on the Contractor's Site, the start of actual receipt of medical services, payment for medical services, other actions established by law.
Public Agreement (Offer) (hereinafter referred to as the "Agreement") - a legal act that defines the terms and rules for the provision of services and/or supply of goods by the Contractor to the Customer/Client and is concluded for an indefinite period.
Promotional Offers - additional opportunities for goods and services provided by the Contractor for Customers/Clients, the list and conditions for obtaining which are determined by the Contractor and posted on the Site https://quiz.ediens.me/ and/or communicated by the Contractor's employees by phone. Offers include, but are not limited to: discounts, loyalty programs, special bonus programs, etc.
Contractor's Partners - legal entities and individual entrepreneurs who are Partners of the Contractor, information about whom is posted on the Contractor's Site.
2.1. The Contractor, in accordance with the terms and conditions defined by this Agreement, undertakes to supply goods and/or provide services at the prices listed in the Price List, and the Customer/Client, in turn, undertakes to pay for and accept the goods and/or services in accordance with the terms of this Agreement.
2.2. By confirming the Order, the Customer/Client simultaneously confirms that:
2.3. The Customer consents to the Contractor sending information constituting medical confidentiality to the phone number, email, and/or postal address specified in the relevant documentation completed during the Order/Online Order and the personal account on the website.
2.4. The Contractor guarantees that all information about the Customer/Client containing medical and/or confidential information will be used in accordance with the principles of confidentiality and in compliance with the requirements of Ukrainian and international legislation.
2.5. The Customer/Client confirms that before concluding this Agreement, they are familiar with and agree to the Contractor's Price List, which is published on the Contractor's website - https://quiz.ediens.me/.
2.6. The terms of this Agreement are the same for all Customers/Clients.
3.1. Payment is made by the Customer/Client in the amount of 100% prepayment of the cost of services and/or goods provided based on the current Price List of the Contractor and current promotional/special offers.
3.2. The list of services and/or goods of the Contractor, their prices, and the delivery/execution period are specified in the current Price List of the Contractor at https://quiz.ediens.me/, which may be changed by the Contractor unilaterally without prior notice to clients.
3.4. The cost of services and/or goods is paid in the currency indicated on the website by paying the Contractor's invoices through cashless settlement.
3.5. The Customer/Client makes the payment according to the Order before the provision of the service and/or supply of goods in the manner proposed on the Contractor's website https://quiz.ediens.me/ and in this Agreement.
3.6. The Customer/Client's payment obligations are considered fulfilled at the moment the full amount of funds is received in the Contractor's current account.
3.7. Any medical services or goods under this Agreement may be paid for by a third party.
3.8. The Customer/Client is responsible for the accuracy of the payments made by them.
3.11. Failure by the Customer/Client to fulfill their payment obligations is considered a unilateral refusal by the Customer/Client from this Agreement in full, which, accordingly, results in the termination in full of all obligations of the Contractor that arose as a result of the Customer/Client accepting the Contractor's offer to conclude this Agreement. In this case, the Customer/Client is obliged to reimburse the Contractor for all expenses incurred for the provision of services and/or supply of goods if such expenses have already been incurred by the Contractor as of the date of the Customer/Client's unilateral refusal of this Agreement.
3.12. Refunds are made in cases provided for by the current legislation of Ukraine and in accordance with the approved Refund Policy, posted on the online store's website.
3.13. Conditions for the return of goods and services:
3.14. Refund procedure:
4.1. The provision of services and supply of goods is carried out according to the Order. To place an Order, the Customer/Client fills out the registration form on the Contractor's website https://quiz.ediens.me/, selects the list of necessary services and/or goods, places the Order, and chooses the payment method. The placement and confirmation of the Order by the Customer/Client means that the Customer/Client is familiar with the services and/or goods, their prices, terms of execution/delivery, and, in the case of providing services, with the rules for preparing for the submission of biomaterial for the respective study.
4.2. After receiving the Order, the Contractor processes it. The Customer/Client is sent an Order confirmation to the email address provided by them, along with an invoice for payment. Payment is made through the payment system WayForPay according to the terms established by this system.
4.3. The research results are provided by the Contractor exclusively in electronic form in PDF format and are sent to the Client's email address. If the Client provides the research results to third parties, the Client transfers the results in the form in which they were received from the Contractor.
4.4. When sending research results to the Client's specified email address, the Contractor is not responsible for maintaining medical confidentiality and for the delivery of results by email or by sending an SMS message in the Viber messenger, as the delivery of the email depends on the settings of mail servers, antivirus systems, and spam filters.
4.5. After receiving the services, the Client can at any time check the progress of the Order in their personal account, provided they have authorized access to the system on the Contractor's website.
4.6. If the Customer/Client finds errors in the data they provided (full name, date of birth, email address, mobile phone number, etc.), they have the right to contact the Contractor's/Partner's administrator to correct them. In this case, services are provided to the Customer/Client in the order of the general queue.
4.7. Services are considered received by the Client from the moment of their actual provision by the Contractor, which is confirmed by the relevant documentation of the Contractor. Goods are considered delivered from the moment of their actual transfer to the Client or to the postal/courier service operator for delivery to the specified address, which is confirmed by the relevant documents (invoice, acceptance certificate, etc.).
4.8. If, during the provision of services under this Agreement, there is a need for additional services, manipulations, or studies based on medical indications, such services are ordered separately and paid for additionally.
5.1 The Contractor undertakes to:
5.2 The Contractor has the right to:
5.3 The Customer/Client has the right to:
5.4 The Customer/Client is obliged to:
6.1. Services and goods are provided/supplied to the Client for a fee in accordance with the terms of this Agreement.
6.2. Services are considered received by the Client from the moment of their actual provision by the Contractor, which is confirmed by the research results sent by the Contractor to the Client's email specified in the Order. Goods are considered delivered and received by the Client from the moment of their actual transfer to the delivery service or courier service, which is confirmed by the relevant logistical documents (invoice, acceptance certificate, carrier tracking information, etc.), or from the moment of signing the document on receipt of the goods by the Client.
6.3. The term for providing services is specified on the website https://quiz.ediens.me/ and is calculated from the next working day from the date of receipt of the biological material in the Contractor's medical laboratory and full payment of the Order.
6.4. The research period may be extended by the Contractor in cases where:
6.5. In case of the need to extend the research period, the Contractor informs the Client about this by phone or sends a message to the email address.
6.6. The provision of diagnostic laboratory services is carried out according to the following algorithm:
6.7. The delivery of goods (including bioboxes, test kits, other related products) is carried out by transferring them for delivery to the postal operator or courier service to the address specified by the Client when placing the Order.
6.8. The delivery time of the goods depends on the delivery address, the chosen delivery method, and the logistic conditions of the carrier. Estimated delivery times are indicated on the Contractor's website or agreed separately.
6.9. In case of loss or damage to the goods during transportation, the Contractor provides the Client with a new product after conducting an inspection with the participation of the postal or courier service that carried out the delivery.
6.10. In case of delay in the delivery of goods due to the fault of the carrier, the Contractor is not responsible for the change in delivery times but is obliged to assist in resolving the situation.
6.11. In case the Client identifies a damaged or improper product, the Client is obliged to inform the Contractor within 24 hours from the moment of receipt, providing photo documentation and a description of the problem.
7.1. The Client agrees to the transfer of their personal data to the Contractor (in accordance with the terms of this Agreement and the written consent provided by them when placing the Order).
7.2. The Client confirms the provision of consent to the Contractor for the processing of their personal data in accordance with the Law of Ukraine "On the Protection of Personal Data" dated June 1, 2010 No. 2297-VI, and other regulatory legal acts of Ukraine.
7.3. The Client confirms that they have been informed that the owner of the database in which the Client's personal data is stored is Ediens LLC.
7.4. By marking the "I consent to the processing of personal data" field, the Customer/Client confirms and grants the Contractor consent to transfer (disseminate) their personal data to Managers and/or third parties. The Managers of the User's personal data are the Ministry of Health of Ukraine; National Health Service of Ukraine; State Enterprise "DIIA"; Ministry of Digital Transformation; relevant laboratory centers of the Ministry of Health of Ukraine, other healthcare institutions regardless of the form of ownership, bodies of state power and local self-government, other persons if the information about the User needs to be transferred there in accordance with the current legislation of Ukraine and corresponds to its purpose; lawyers - to provide legal assistance to the Company in resolving disputed issues related to personal data, judicial bodies - to which personal data may be transferred in the future to resolve the dispute. Third parties include: legal entities, individual entrepreneurs - contractors with whom the Company has entered into agreements for the provision of services, performance of works, and others, to the extent necessary for the identification of the User, execution, and processing of the User's order (including for the proper execution of settlements for goods/services, ensuring the User receives financial services, etc.).
7.5. The purpose of processing the Client's personal data is to provide services and/or supply goods by the Contractor in accordance with the terms of this Agreement and to provide the Client with the possibility of quick and convenient access to the Client's personal data, including the research results, obtaining additional useful information related to the research results and health status, as well as for other similar purposes related to services and health status.
8.1. For the purpose of executing this Agreement, the Client provides the Contractor with their personal data (including: surname, name, patronymic, date of birth, identity document details, registration address and residence address, contact details, and other information).
8.2. According to this Agreement, information about the Client's health status, diagnosis, as well as other information obtained during the provision of services and supply of goods, is considered confidential.
8.3. The transfer of information constituting the Client's medical confidentiality to third parties in the interests of examination and treatment of the Client is carried out upon a written request from medical institutions, law enforcement agencies, and other authorized state organizations in accordance with the current legislative acts of Ukraine.
9.1. This Agreement comes into effect from the day of its public posting and remains in effect until the Parties fulfill their obligations under the Agreement.
10.1. The Parties have agreed that if any defects are found in the provision of services and/or supply of goods, the Client has the right to submit a claim to the Contractor within thirty calendar days from the moment of receiving the research result.
10.2. The Parties have agreed that in case of submitting a claim, the Client sends the claim by registered mail to the Contractor's postal address specified in Section 13 of this Agreement. The Contractor considers the claim within thirty calendar days, starting from the date of receipt of the claim.
10.3. Disputes and disagreements that may arise during the execution of this Agreement will, if possible, be resolved through negotiations between the Parties.
10.4. Pre-trial settlement of disputes is mandatory and involves the submission of a claim by one of the Parties, which is considered by the other Party within thirty days.
10.5. All disputes arising from the execution of this Agreement or related to it will be resolved by the Parties through negotiations, and in case of impossibility of resolving the dispute through negotiations, in court according to the rules of subject and territorial jurisdiction.
11.1. For non-performance or improper performance of obligations under this Agreement, the Parties are liable in the manner prescribed by the current legislation of Ukraine.
11.2. The Contractor is not liable for the quality of the service provided in cases of violation of this Agreement by the Client.
11.3. The Parties are released from liability for partial or complete non-performance or improper performance of their obligations under this Agreement if such non-performance is a result of force majeure or other force majeure circumstances (natural disasters, decisions of government bodies, epidemics, military actions, state of war, pandemics, strikes, decisions by competent authorities, etc.) that prevent the fulfillment of obligations under this Agreement.
11.4. The Contractor is not liable for the disclosure of information provided by the Customer while using the Contractor's website if such disclosure occurred due to circumstances beyond the Contractor's control and could not have been prevented or eliminated (including as a result of hacker attacks, theft of the Contractor's website information data, placement of confidential information by the Customer on external information resources and/or websites, etc.).
11.5. The Contractor/Partner is not liable for the non-provision of results to the Client during the study in case the Client provides an insufficient quantity and quality of material and DNA or RNA in it.
11.6. The following are not indicators of improper quality of services provided by the Contractor:
11.7. The Client is informed that modern medicine is not an exact science, therefore diagnosis and treatment cannot guarantee obtaining an accurate and positive result. The Client understands that due to the limitations of modern medicine, the complexity of diagnosing and treating certain diseases, the individuality and uniqueness of each patient's body, the services offered by the Contractor may not bring the expected result or may even worsen the Client's health, cause atypical reactions and complications that are not accounted for in industry medical standards (protocols) and are not described in the special literature.
11.8. The Parties understand and acknowledge that the discrepancy between the result of the provision of a particular service and the result expected and desired by the Client when applying for the provision of the respective service, in itself, is not a fact of the provision of such a service of improper quality.
11.9. The Client is responsible for:
12.1. This Agreement is a public offer. The absence of a signed copy of the Agreement on paper with the signatures of both Parties in case of actual payment by the Client under this Agreement, or the direct provision of Services and/or supply of goods to the Client, is not a reason to consider this Agreement not concluded. This Agreement is considered concluded (comes into effect) in electronic form from the moment of unconditional and complete acceptance (accession to the Agreement, made by performing confirming actions) by the Customer of the terms of this Agreement.
12.2. The Client's accession to this Agreement, i.e., acceptance (acceptance) by the Client of the terms of this Agreement, is confirmation of familiarity with the text of this Agreement and other documents that are integral parts of this Agreement. The date of conclusion of this Agreement is the Client's actions regarding the placement of an Order on the Contractor's website https://quiz.ediens.me/ and/or payment for Services and/or Goods included in the Order.
12.3. When confirming the Order on the Contractor's website by marking "I agree to the terms of the public offer", the Client agrees to all the terms of this Agreement, the text of which has been read by them and the provisions of which are understood by them, and agrees to receive promotional messages and emails from the Contractor to the mobile phone number and email address specified in the "Personal Account" on the Contractor's website at https://quiz.ediens.me/. Upon written request from the Client, the latter's contact details are excluded from the list of recipients for informational and promotional messages.
12.4. The Client confirms that by accepting this Agreement, they agree and recognize as mandatory for execution and compliance with the terms of the Agreement, as well as the terms provided for by the above-mentioned documents. Claims related to reference to ignorance or non-familiarization with these documents are not accepted.
12.5. The Contractor is not responsible for the functioning of the Internet network and the absence of the possibility for an individual (including one who has become a Client) to familiarize themselves with the information regarding this offer.
12.6. The Parties agree that this Agreement may be terminated at the initiative of one of the parties by written notice sent by email. The Agreement is considered terminated from the date of receipt of the written notice or from the date of sending the written notice to the addresses specified in this Agreement.
12.7. If any part or parts of this Agreement are found to be invalid, illegal, or unacceptable for execution, this decision does not affect the assessment of the validity, legality, and feasibility of its other parts and provisions.
12.8. By acceding to this Agreement, the Client confirms that they have received an electronic copy of this Agreement in a form that prevents changes to its content, have fully familiarized themselves with the terms of this Agreement, have no reservations or objections regarding the terms of the Agreement, and undertake to properly fulfill the obligations imposed on them under this Agreement. This Agreement is concluded without the Parties signing written copies of the Agreement.
LLC "EDIENS"
89420, Zakarpattia region, Uzhhorod district, s. V. Lazy, microdistrict "New", Eastern
Street 5
EDRPOU 41253026
Account UA543052990000026002043600082 in JSC CB "PrivatBank"
Single tax payer at a rate of 5%
Email: info@ediens.me
Approved in the current edition on April 8, 2025